Return and Refund Policy
We hope that you are delighted with your order.
However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund or exchange within 14 business daysfrom delivery and notify us within 7 business days from delivery that you intend to return or exchange the item.
The product(s) to be returned must be unused and in their original packaging. We only replace items if they are defective or damaged. Any products which have been opened and/or used are not eligible for returns.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Non-returnable items:
Gift cards
Shipping returns
To return your product, you may email us at (email address) for the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Refunds and exchanges will be processed within 10 business days upon receipt. Refunds will only be made against the original credit/debit card used.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at our social media accounts.
La'Shawn Martinez
★★★★★Kerri is more than just a phenomenal Reiki practitioner—she is a spiritual powerhouse. Her spiritual gifts, medical knowledge, and genuine warmth create such a peaceful, healing experience. Being greeted with "Welcome home" instantly brings a sense of belonging and comfort. You leave feeling lighter yet fuller.
Patrice Douglas
★★★★★Kerri is an amazing provider. The moment you enter her space you feel transported into another universe. Her calm energy and intuitive spirit have helped guide and ground me in so many ways.
Marsha Tillman
★★★★★My home away from home. Every experience here is life changing. Come with an open mind and wear comfy clothing. You'll leave feeling lighter.
Cree
★★★★★Soul Healing House is a safe haven. Kerri is a ray of light and goodness. Every Reiki session leaves me feeling grounded, refreshed and at peace.
Natasha Pretty
★★★★★Every experience here is life changing. I can't say enough about how wonderful my life has been since coming here.
Adonis Meh
★★★★★Best spa ever.
Emily Alta
★★★★★Absolutely amazing! 10/10 recommend.
Asma A
★★★★★Kerri is truly exceptional. Every session leaves me feeling lighter, calmer and more at peace. She has an incredible gift and creates a warm, healing space unlike any other.
Delia Negron
★★★★★Kerri is a beautiful soul with a wonderful space for healing and peace of mind. I highly recommend the foot detox experience.
La'Shawn Martinez
★★★★★Kerri is more than just a phenomenal Reiki practitioner—she is a spiritual powerhouse. Her spiritual gifts, medical knowledge, and genuine warmth create such a peaceful, healing experience.
Patrice Douglas
★★★★★Kerri is an amazing provider. The moment you enter her space you feel transported into another universe.
Marsha Tillman
★★★★★My home away from home. Every experience here is life changing.
Cree
★★★★★Soul Healing House is a safe haven. Kerri is a ray of light and goodness.
